Jun 22, 2022
In General Discussion
More than half of customers expect businesses to reply to their negative reviews within a week, according to statistics published by Oberlo. Job Function Email List Additionally, another 63% of customers who leave negative feedback are disappointed if they don't receive a response from the Job Function Email List company. Often, when people leave bad comments, they are annoyed and they expect an immediate reply from the company. What you need to do is quickly investigate what happened and answer it as quickly as possible. This way you will show that you value your customers' opinions. 2. Job Function Email List Make Your Feedback Authentic and Personalized. Job Function Email List See a direct apology from Amazon founder and CEO, Jeff Bezos, responding to disgruntled customer. Amazon removed copies of "1984" and other novels from e-book readers. Sample answer by Jeff Bezos Source: Social Media Examiner. Job Function Email List Once you see negative reviews from clients, read them carefully. Put yourself in the buyer's shoes. Job Function Email List You may need to investigate further by checking email, orders or talking to your employees.